Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges vary depending on your location and the shipping method you choose.
- For domestic orders, standard shipping fees typically range from range, [₹100 - ₹200].
- For international orders, charges depend on the destination and may include customs fees.
You can view the exact shipping cost for your order during the checkout process after entering your address.
What exactly happens after ordering?
Once you place an order, here’s what happens:
- Order Confirmation: You’ll receive an email confirming your order details and payment.
- Processing: Our team will prepare your items for shipment. This usually takes [4-5 business days].
- Shipping: Once your order is shipped, we’ll send you a tracking link so you can follow its journey.
- Delivery: Your package will arrive at your designated address within the estimated delivery timeframe.
If you have any questions or concerns during this process, feel free to contact our support team!
Where can I view my sales receipt?
You can view and download your sales receipt in your account under the 'Order History' or 'Purchase Details' section. If you checked out as a guest, the receipt was sent to your email.
How do I add a gift receipt to an order?
You can add a gift receipt during checkout. Simply select the "Add a gift receipt" option on the order summary page. This will ensure that the recipient does not see the purchase price.
If you’ve already placed the order and want to add a gift receipt, contact our customer service team as soon as possible, and we’ll do our best to assist you.
How long do I have to return an order?
You have 7 days from the date of delivery to return your order. The items must be unused, in their original condition, and include all packaging and tags. To start a return, please visit our [Returns Policy] page or contact our customer service team for assistance.
Payment Information
Where can I view my sales receipt?
You can view and download your sales receipt in your account under the 'Order History' or 'Purchase Details' section. If you checked out as a guest, the receipt was sent to your ema
Can the country receiving the shipment be different than the country of purchase?
Yes, in most cases, the shipping destination can be different from the country of purchase. During checkout, you can specify the recipient's shipping address, even if it’s in a different country.
Please note that international shipping charges and customs duties may apply, and the delivery timeframe might vary based on the destination. If you encounter any issues, feel free to contact our support team.
How can I return an item?
All refund and exchange queries will be dealt with on a case-to-case basis by the customer service team. We would urge you to share images and videos for reference during this process to have our team assist you better.
- Product Damage
- Incomplete Product / Partial Product / Damaged Outer Packing / Used Product / Wrong product
- Cod/Prepaid issues, Payment issues, Delay in delivery
Late or missing refunds (if applicable)
.
Will I receive the same product that I see in the picture?
Yes, the product you receive will match the image shown. We take great care to ensure our photos accurately represent the item. For any additional details, please refer to the product description.
Will you restock items indicated as “out of stock?”
Yes, we restock many of our popular items. If an item is currently out of stock, we recommend checking back later or signing up for back-in-stock notifications on the product page.
